SHIPPING


Australia - Domestic Shipping

All domestic orders from the PLANE Online Store will be charged at a flat shipping rate of $10. UNLESS YOU SPEND OVER $99, THEN ITS FREE ;) 

All orders sent within Australia will be sent out using Australia Post via the Express Post  OR NORMAL PACEL POST network DEPENDING ON YOUR LOCATION. Express Post guarantees next business day delivery for all metropolitan areas in Australia excluding Perth which may take upto 5 days. For regional areas, delivery will take between 2-4 business day.

Orders will go out the day after the order was placed unless we are missing stock in which case it may take another day or so for the item to be ORDERED  IN. We will contact you if any delays will be expected.  Orders made on a Saturday and Sunday will be dispatched on the following Monday and orders made on a public holiday will be processed on the closest relevant day. Orders will be shipped within 24 to 48 hours pending credit verification.
 
At peak times if for any reason we are expecting delays, our sales team will keep you updated.


International Shipping

International shipping orders from the PLANE Online Store will charge a flat rate of $25. All international orders will be sent out using Registered International Air Mail. Delivery of your order may take up to 10-14 days.

We ship orders three times a week on Monday, Wednesday and Friday.

Orders made on a Saturday and Sunday will be dispatched on the following Monday and orders made on a public holiday will be processed on the closest relevant day. Orders will be shipped within 24 to 48 hours pending credit verification.

You may be liable for import and/or customs duties on your order and will be responsible for paying these duties to release your order from customs upon arrival.

All currency is in Australian Dollars.

If you do not receive your order in the timeframe specified, please via email at contact@planeclothes.com.au


RETURNS / EXCHANGE


If you wish to return or exchange a item purchased from PLANE Online we are happy for you to do so providing it meets the following requirements.

- Item's are in their original condition (new, unused, unworn, unaltered or unwashed)

- All garment tags must still be attached to the item.

- No returns on discounted or sale stock

Returned items that are damaged, soiled or altered may not be accepted and may be sent back to you at your own expense.

Footwear will be accepted only if returned in their original undamaged shoeboxes. Please try footwear on a soft surface. We will not accept shoes returned with sole markings or scratches.

Exchanges on jewellery, except earrings, will be accepted.

We require that all items be returned within 14 days from the date of issue of your RA#. Items received after the 14 day time frame will be assessed at the discretion of the PLANE Online Store. Items returned without an RA# will not be accepted and will be returned at your expense.

How to return/exchange:

- Within 48 hours of receiving your order, email us at contact@planeclothes.com.au to obtain a RA#.

- Please provide a brief explanation of your return/exchange, including the product number. We will endeavour to fix your problem if we can.

- Once your return request is authorised, you will receive a RA#. Please send the package with reference to your RA# along with the receipt that came with the purchase to:

PLANE Online
143 CHAPEL ST WINDSOR 
VIC 3181
AUSTRALIA


- Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or a refund on the cost at purchase (excluding if applicable, original shipping cost) directly to the credit card used for the purchase. You will receive an email confirmation or phone call regarding this.
Important information:
Initial shipping charges for returned goods are not refundable, unless the items are found to be faulty. Your own return postage costs are not refundable.

We recommend that you try on all items on receipt to ensure that you are able, if required, to exchange or return the items to us within the required 14 day time frame.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense.

Any other queries please don't hesitate to email us at contact@planeclothes.com.au.


CUSTOMER SERVICE


Shopping Online

To place an online order at the PLANE Online Store, simply select the items you wish to purchase and they will be added to your shopping cart. When you are ready to check out, click on the “View Cart” icon at the top right hand corner of the shop page and you will be guided through the entire purchase process. You may also see the number of items you have placed in your cart and the cost (not including shipping) as you continue shopping. If you wish to change the quantity of remove a item you can do so once you have clicked "View Cart" and moved the check out page.


Item Availability

All items on the PLANE Online Store are in stock unless otherwise stated. If multiply order are placed on the same item and we run out of stock, we will inform you and find the best solution to keep you happy.


Payment Methods

We can only accept payments by credit card. Currently they are Visa, Mastercard and American Express.

All product prices indicated and payments are in Australian Dollar currency.

All prices are GST inclusive.


Tracking your Order

An order confirmation will be sent to you by email as soon as your order is received. In addition, IF YOU WISH A CONFIRMATION AND TRACKING NUMBER ONCE THE ORDER HAS BEEN DISPATCHED PLEASE EMAIL US ANd WE WILL PROVIDE. contact@planeclothes.com.au 


PRIVACY POLICY


PLANE is committed to protecting your privacy and understands that your privacy is important. We ensures that any information you provide is collected and held in accordance with relevant Australian privacy laws.

The personal information you provide during registration is used to process your orders, to contact you regarding a particular transaction, relevant consumer information and to notify you of products and offers that may be of interest to you.

We do not disclose personal information that we hold to entities or individuals outside of PLANE.

As required by law, you may “opt-out” from direct marketing material that Incu may send by following the instructions at the bottom of our newsletters.

Any information that we no longer require is destroyed. When we have collected information about you it cannot be seen or modified by anyone else.

If you would like to know what information we hold about you, please contact us at online@planeclothes.com.au. If there is an error or information is missing, please notify us and we will correct the information as soon as possible.


Security Policy

If you elect to submit your credit card details online, you will notice that the URL prefix located in your address bar will change from the standard http:// to the secure https://. This means that you are in secure mode. Similarly, you will notice your browser's security icon located at the bottom right hand corner of your browser window change to either a locked padlock or solid gold key (depending on your browser make and version). You may even receive a prompt informing you that you are visiting a secure page.

This is your assurance that your browser and our server are communicating securely.

We take reasonable steps to ensure that the personal information we collect through our website is protected from unauthorised access, loss, misuse, disclosure or alteration. Our website has electronic security systems in place, including Adobe Systems which provides for the security of our users by enabling the encryption of data transmitted between Adobe Systems Incorporated and your browser during an SSL/TLS encrypted session (look for the padlock).
 

We do not store any credit card information on our site.